Privacy policy

Privacy Policy
Effective Date: 01/01/2023
Last Updated: 04/09/2025

1. Introduction
Victorious Claims LLC (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy while also ensuring we can operate efficiently, communicate effectively, and serve you to the fullest. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data—both on our website and through any service, software, or tool we provide, including marketing, customer support, and contract processing.

By accessing our site or submitting information, you consent to this Privacy Policy and give us permission to use your information to provide services, grow our operations, and fulfill legal and business obligations.

2. Information We Collect

We collect both personal and non-personal data through all forms of interaction. This includes but is not limited to:

• Personal Information: Name, address, phone number, email, and identifying details.

• Insurance & Claim Information: Policy numbers, damage descriptions, supporting documents, and third-party correspondence.

• Financial Data: Payment method, bank details (if provided), invoices, and transaction history.

• Technical Info: Browser/device data, location, IP address, session data, cookies.

• Communications: Emails, forms, texts, calls, voicemails, and all associated metadata.

We may collect additional data types in the future as services evolve.

3. How Information Is Collected

• Through online forms, surveys, intake questionnaires, contracts, or support requests.

• Automatically via our website (cookies, analytics, tracking pixels).

• From third-party vendors, partners, insurance companies, legal representatives, and public databases.

We may integrate data from multiple sources for record accuracy, customer insights, and operational purposes.

4. How We Use Your Information

We reserve the right to use your information for any lawful business purpose including but not limited to:

• Service delivery and claim handling.

• Contract generation and automation.

• Internal auditing, training, or AI enhancement.

• Business development, marketing, and advertising.

• Analytics, reporting, user experience optimization.

• Communication—email, SMS, phone, direct mail.

• Legal documentation, dispute resolution, regulatory compliance.

We may anonymize and aggregate data for any purpose at our discretion.

5. Disclosure of Information

We may share your information with:

• Insurance carriers and their representatives.

• Legal partners, law firms, consultants.

• Marketing and communication vendors.

• CRM, cloud storage, and workflow software.

• Government, regulatory, or legal bodies if required.

• Any affiliated businesses under common control.

We do not sell your personal information for profit. However, we may transfer information as part of a merger, acquisition, or business restructuring.

6. Data Control and Security

We implement modern security practices to protect your data—including encryption, user access restrictions, and threat detection. Still, no system is infallible. You assume all risk when interacting with digital services.

7. Your Rights

Depending on your location, you may have rights to:

• Request access to your data.

• Ask us to correct, delete, or limit your data use.

• Opt out of marketing.

• Request data transfer.

• Revoke previously given consent.

We will comply with lawful requests promptly and transparently.

8. Cookies and Tracking

Our website and tools may use cookies, analytics scripts, and other tracking technologies for functional, marketing, and security purposes. You can disable cookies in your browser, but doing so may limit your user experience.

9. Third-Party Websites

We are not responsible for the privacy practices of external websites linked from our site or documents.

10. Children’s Data

We do not knowingly collect data from individuals under 18. If discovered, such data will be promptly removed.

11. Policy Updates

We reserve the right to update or amend this Privacy Policy at any time. Changes take effect immediately upon posting to our website or relevant platform. Continued use constitutes your acceptance of any modifications.

12. Contact Us

Victorious Claims LLC
360 Central Ave Suite 800
St. Petersburg, FL 33701
Phone: 813-956-5596
Email: info@victoriousclaims.com